Features Overview
Interested in revitalizing your
business communications?
With our platform, you get the tools and features you need
to enhance your business for improved growth and success.
Utilize countless options to take your business to the next level
with a wide variety of services from Hosted PBX and VoIP to
Enhanced SIP Trunking.
4.3 MOS score
26,000+ Businesses
320,000+ Seats
Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:
UC Client
Hosted PBX & VoIP
Mobile
Contact Center & IVR
Account Manager
Integrated Solutions
SIP Trunking
Hosted PBX & VoIP
UC Client
- Call History
- Call Recording
- Calling
- Chat
- Enterprise Contacts
- Meetings
- Visual Voicemail
- Voicemail Transcription
- Zero Configuration
Call Conferencing
- Conference Bridges
- 3-Way Conference Call
Call Management
- Attended Transfer
- Auto Attendant Answering
- Automatic Call Distribution -(ACD)
- Barge
- Burstable Virtual Call Paths
- Busy Call Forwarding
- Call Forwarding
- Call Hold
- Call Park
- Call Queue
- Call Recording
- Call Routing Time Frames
- Call Waiting Indicator
- Caller ID
- Caller ID Blocking
- Caller ID Routing
- Direct Inward Dialing (DID)
- Direct Inward System – Access (DISA)
- Directed Call Pickup
- Disable Outbound Dialing
- Do Not Disturb
Call Management (cont.)
- Find Me (Digital Assistant)
- Forward Calls Locally or – Remotely (via Phone or Web)
- Incoming Call Blocking
- Incoming Call Identification
- Incoming Caller ID Routing
- Incoming Privacy Screening
- Listen Live
- Live Person Answering
- Multicast Paging
- Find Me (Digital Assistant)
- No Answer Call Forwarding
- Office Intercom
- One Button Redial
- 1-6 Digit Extension Dialing
- Outbound Dialing Rules
- Outgoing Call Blocking
- Premium Call Reporting
- Ring Groups
- Shared Virtual Call Paths
- Speed Dial
- Unattended Transfer
- Voicemail
- Visual Voicemail
- Voicemail to Text
Music on Hold
- Commercials on Hold (by Phone Number)
- Music on Hold (Custom or Default)
Virtual Auto Attendants
- Multiple Top-level Auto – Attendants
- Sub-level Auto Attendants
- Top-level Auto Attendants
- (Always On or Time-based)
ACD Routing
- Agents
- Pause and Unpause
- Queues
- Reason Codes
- Tally Codes Zero Out
Origination and Termination
- Domestic Origination
- Domestic Termination
- E911 Support
- Endpoint Templates
- International Termination
- Shared Line Appearance
- Toll Free Numbers
Reporting
- Accounting and Billing Reports
- Activity Reports
- Call Center Reports
- Call Detail Records
- Call Traffic by Extension
- Call Volume Graphs
Mobile Applications
With Mobile Applications, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce
Features include:
- Call Recording
- Cloud Extensions
- Conference Calls
- Enterprise Contacts
- Mobile Office Extensions
- Support for Softphones
- Visual Voicemail with – Voice to Text
Contact Center & IVR
Agent Console:
- Agent Controls
- Call Controls
- Call History
- Call Recording Controls
- Custom Screen Layout
- Custom Scripting (DNIS & Queue)
- Disposition Codes (with Multiple Levels)
- Online Directories (with Custom Widget)
- Outgoing Calling Line ID
- Selection (with Dialer)
- Screen Survey Tools
- Supervisor Escalation
- Unavailable Codes
Supervisor Console:
- Barge-in
- Call Center Dashboard
- Enable Alternate Routing
- Historical Reports
- Intercept / Answer Inbound – Calls
- Real Time Queue Monitoring / Management
- Real Time Reports
- Silent Monitoring (Listen In)
- View / Change Agent Status
- Whisper Coaching
Additional Features:
- Call Back in Queue
- Call Routing
- Interactive Voice Response – (IVR)
- Omni-channel Communications
- Outbound IVR
- Reporting
- Screen Pops
- Workforce Optimization / Management
- 3rd Party & Custom – Database Integration
Account Manager
- Account Management
- Automated Billing System
- Case Management / LNP
- Click-to-Dial
- Detailed Accounting
- Endpoint Template Management
- Hunt group
- Message Center
- Operator Console
- Phone Rebooter
- Shared Line Appearance
- Tax Automation
- Test My Connection
- URL Agent
- User Dashboard
Integrated Solutions
- API
- Hosted Fax
- Microsoft Outlook Plugin
- Salesforce.com Plugin
- Screen Pops
SIP Trunking
- Enhanced SIP Trunking
- Standard SIP Trunking
